Delivery and Returns
HOUSE OF FIRESTONE DELIVERY OFFER
FREE SHIPPING OFFERED ON ALL DOMESTIC ORDERS OVER $100 AUD | INTERNATIONAL ORDER $300 AUD
Can I add to my order after payment?
Please send us an email within 12 hours as orders may have been dispatched, and if so we aren't able to add to the shipment.
Can I adjust my delivery method after payment?
Unfortunately, Changes aren't able to be made once orders have been paid and fulfilled.
Am I able to track my order?
All shipment over $100 comes with a tracking number. Once your order has been processed you'll receive an email or SMS with your tracking details.
My shipment has not arrived?
If your parcel has not arrived within said business days please check the status of the parcel online with the tracking number provided.
If the status is not correct please contact the courier company to locate your shipment.
What are your delivery options and how much is shipping?
We offer a standard and express shipping method to both Domestic and international orders.
Once you have added the items to cart and proceed to checkout then the value of the shipping costs will calculate
- Shipping couriers do not deliver on Australian public holidays.
- Orders are not processed on weekends and Australian public holidays.
- Shipping fees will apply should your purchase amount is under $100
- Delivery may take longer during sales, holiday season, weather changes and unforeseen events that affect traffic and business operations.
- HOUSE OF FIRESTONE is not liable for incorrect input of shipping address. Once orders are dispatched this cannot be changed. Costs will incur by courier should this occur.
Can you ship to a P.O BOX?
We require a signature for all packages delivered, Therefore we do not ship to a PO BOX address.
I may not be available to sign for the delivery, can the courier just leave it in a safe place?
Please head online to the couriers' website and arrange this option.
HOUSE OF FIRESTONE is not liable for any damaged, missing or stolen parcel should you choose this option.
Only one delivery attempt will be made for ALL Shipping.
Should there be no safe place for the parcel to be left, a card will be left for you for pick up from your local pick up location.
Parcels not being picked up within 14 days will be returned to us and shipping fees will apply for reshipment.
Can I collect my order directly in-store?
Yes and No. Some products are only available online as inventory is located at our distribution centre in parts of Europe, Asia, US, Montreal, Canada and Sydney, Australia.
We prefer to keep stock to a minimum on-site to ensure that customers receive their 1 or 2 year, depending on product, full warranty from the manufacturer for easy repairs and returns.
I have lost my proof of purchase can I please return my items?
Proof of purchase is required to obtain a refund or exchange.
Alternatively, if you have misplaced or lost your receipts we can marry information up from a screenshot of your bank transaction of the purchase to your 'Order' record in your 'account' if you have created an account.
For this reason, we strongly recommend you create an account / subscribe with us instead of 'checking out as guest' as a safeguard.
How do I return products?
As items are returned to a large warehouse,
Returns and exchanges must be approved before sending it back.
In case your parcel goes walk-about in the warehouse, Please email us and one our representatives will help with supplying your unique required approved code to add to the return parcel.
I have a change of mind, can I get a refund?
Please send the unopened/unused item back within 14 days of purchase to receive a full refund minus shipment fees that was paid.
If I used other payment methods other than cash can I get cash back as a refund?
We will refund the amount using the same method that was used for the transaction.
I have opened up the unsealed item can I get an exchange?
Yes, an exchange is offered for simply change of mind as long as it hasn't been used.
Please return within 14 days from your purchase date.
Sealed items that have been opened cannot receive an exchange or refund.
My order is wrong, what do I do?
Please email us within 7 days of receiving the shipment and we will be able to assist in correcting the matter.
I am missing items from my order...
Please email us with the missing items detail so we are able to contact our distribution centre to investigate further and correct your order and send the item with shipping free of charge.
I have received a faulty product?
We have a team to make sure and sign off on all products are in good working order before they are packaged and sent. Should you receive a product that is faulty please send us an email within 7 days of receiving the shipment and we will be able to instruct you on how to proceed next.
Once we receive the faulty item/s we will investigate further and offer an exchange or refund accordingly with the cost of shipping the replaced item free of charge.